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FAQ

Orders & Shipping

What happens if there is an missing item from my order?

What if one of the items I ordered is faulty?

Can I amend/cancel my order once it's placed?

What if there is a wrong size/item in my order?

Can I refund my order if the price has changed after I have ordered it?

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Hong Kong & Macau

Free for order over HKD$1000
Delivery Option : SF Express

Delivery Cost:
(First 0.5kg): HKD 30
(>0.5kg): HKD 45

Estimated Arrival: 
5-7 Working Days


Asia

Free for order over HKD$1500

Delivery Option : Standard
Courier by Hong Kong Post

Delivery Cost:
(First 0.5kg): HKD 65
(>0.5kg): HKD 120

Estimated Arrival: 
7-14 Working Days

Europe

Free for order over £200
Delivery Option : Standard

Delivery Cost:
(First 0.5kg): £12

(>0.5kg): £15

Estimated Arrival: 
10-14 Working Days


US & Canada

Free for order over US$300
Delivery Option : Standard

Delivery Cost:
(First 0.5kg): US$20

(>0.5kg): $US30

Estimated Arrival: 
10-14 Working Days

  

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Returns & Exchange

Return Policy

Currently we do not accept any returns, however for faulty item please contact us and we will arrange for a return.

 

We only accept exchange for the brand Boysnextdoor items


For exchange items, please contact us within 7 days after receiving the product.


All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.


We are not responsible for the return shipping costs of the items. ( Except for wrong / defects items)


All Items must be in original, resalable condition.


No return or exchange for Socks, Headwear and underwear.


No return or exchange for sale items.


Please make sure all returned items are well packaged, so as not to be damaged in the post.


Please make sure all return packages are sent with a trackable, insured service.


We cannot take responsibility for items damaged or lost in the return transit.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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